Cell stores still give consumers busy signal

There are too many plans! I simply gave up looking and kept my 'line' phone.

I have been an ATT wireless customer when it was Cingular for the last 3.5 years. In that time I have never had reason to complain about my Wireless service. The quality of the calls that I make is great. Customer service is the one big thing that keeps me from switching to another carrier. As a matter of fact, when I upgraded my phone I did so over the web and on the phone. When I got my phone, I took it to one of the outlet stores. In about 15 minutes, I was talking on my new phone. The one big thing that I noticed was that it did not mattered whether or not I was speaking to them on the phone or at walked into one of their stores. I get the same great service, and I do mean great.

Thanks ATT.

AT&T's customer service (by phone) is terrible. Last week I had to spend about 90 minutes on the phone with them, explain my situation to 3 different people, and finally request to speak to a supervisor before my situation was finally resolved. It should not be that difficult! I missed a dinner appointment to get something resolved that could have been handled by one person in 5-10 minutes. Ridiculous!

Actually, my problems do not lie with the retail store but with the customers themselves. These people who refuse to do any type of research themselves at home on the internet, a place loaded with reviews and tutorials. Instead of spending 30 minutes at home to figure out which phone and plan they want they march into the stores with their entire families and take up all of the sales representatives' time. What happened to customer responbility? Why has it become so in America that business must assume all responsibilities, risks and take all the flak because of the willing ignorance and laziness of consumers?

I will say this though. AT&T phone support is absolutely incompetent. It took me 2 hours to activate my phone through them.

Most of the problems I have found with is with the staff who are either board or don't know proper information on plans or especially on data features.

Customers need to do their research BEFORE they go to the store. I did this for a year before I went with T-Mobile and I am very happy with the service I have. YOU THE CONSUMER need to do your research and not allow people at the wireless store to say whatever. You wouldn't' go into an exam unprepared, you don't go through life unprepared, so why would you go to a cell phone store without doing your research?

We have Sprint and AT&T accounts in our house. No issues with call quality for either one but both of them have absolutely awful customer service. Trying to get a phone replaced under warranty -which unfortunately happened with both carriers- was an hours-long ordeal. Making changes to the accounts was just insane.

I used to be a T-Mobile customer. At the time, their godawful customer service is what ultimately made me take my business elsewhere. I was so glad to be gone, I abandoned the phone number. Too many bad memories.

I just bought a Blackberry from Verizon, my existing provider. Still can't get a few things to work but the most annoying thing was having another sales guy come up to me and try to sell me Verizon's crappy home phone service. I had to say "not interested", then "go away" then "get out of here" as he kept persisting.

I've been with AT&T...I mean, Cingular...I mean, AT&T, for years. And the service gets worse with each passing year (or as they add new phones and services.) I switched from a basic Nokia (phone/text) to a Blackberry just a few months ago, and it's been a nightmare ever since. I've spent around 10 hours on the phone with AT&T, being transferred from one rep to another, from one department to another, and have found many AT&T employees have very different opinions on how to fix problems.

I can honestly say that I have not gone a single week with the AT&T Blackberry without having a major problem (like getting hundreds of emails when I synchronized my outlook calendar to the 'berry, or when I suddenly stopped getting my work email delivered to the phone, and nobody could figure out why...)

Being on hold with AT&T is not the long-term commitment I thought I was making. In the next week, I will be contacting AT&T to downgrade my phone for the next year and a half, and then I will switch providers when my contract is up.

I have cable, car payments, car insurance, a mortgage, health insurance, and a student loan. Why is it that I can go years without having a single problem, issue or glitch with any of these services that I pay for, but with AT&T I can't go a single week? It's ridiculous, and I tell anybody who will listen NOT to use AT&T and NOT to get a blackberry.

are you kidding me? cingular was great for service in any of their stores you could get your phone serviced or a free loaner if it had to be sent out..........A-T- and T is another matter altogether.....2 people working the desks with 10 customers milling around and you find out after 20 minutes you need to sign in for an agent......from another customer.....add to that the fact that their great touch screen system does not have an option for upgrading your phone or anyone to ask questions of without waiting your turn and guess what? i left 45 minutes later and still have yet to get my new phone....well my plan is due for extension and i may end up elsewhere........too bad- so sad

When I go into a mobile phone store, it feels like I am entering a car dealer. The sales people usually know nothing and their sales stance is aggressive. When problems arise after the sale-they are very reluctant to help to solve the problem.

And how many times have you been told something by one rep one day who is then contradicted by another rep the next day? Happpened to my wife too many times to count until she started taking names.

I have used Cingular/ATT for several years now. The main reason I chose ATT was the most coverage in the area that I live. I have no issue with call quality but the stores, yikes. I have tried 3 different stores in my area over the years and they were all horrible. Limited parking, crowded, long waits for service, limited phone choices. I don't need a phone that surfs, emails, takes pictures, or texts. I want a phone with a loud enough ring to hear when I'm outside doing things and that is loud enough to hear the call in loud environments. Surprisingly these basic phones are getting hard to find. Then I went to Radio Shack for my last phone. Don't ever set foot in the phone stores again. Radio Shack has all the carriers covered, more phone choices than the ATT stores, knowledgeable sales staff, store front parking, less wait times, and my "free" phone was really free. The last "free" phone at the ATT store cost me $50 but then a rebate on a visa card 9 weeks later that I couldn't use at most stores (WalMart, Target). But luckily it did work at the liquor store!

I have used Cingular/ATT for several years now. The main reason I chose ATT was the most coverage in the area that I live. I have no issue with call quality but the stores, yikes. I have tried 3 different stores in my area over the years and they were all horrible. Limited parking, crowded, long waits for service, limited phone choices. I don't need a phone that surfs, emails, takes pictures, or texts. I want a phone with a loud enough ring to hear when I'm outside doing things and that is loud enough to hear the call in loud environments. Surprisingly these basic phones are getting hard to find. Then I went to Radio Shack for my last phone. Don't ever set foot in the phone stores again. Radio Shack has all the carriers covered, more phone choices than the ATT stores, knowledgeable sales staff, store front parking, less wait times, and my "free" phone was really free. The last "free" phone at the ATT store cost me $50 but then a rebate on a visa card 9 weeks later that I couldn't use at most stores (WalMart, Target). But luckily it did work at the liquor store!